Return & Refund Policy

Venus Delite secures your complete satisfaction with your purchase. We offer either option of 1-to-1 product exchange, or 100% money back refund. If the received item(s) not as per ordered or any manufacturing defective found, the item must be returned in its' original packaging and unused condition. Please make sure to read our terms & conditions below carefully.

1) To return / exchange item, buyer shall email the following details to / within 3 days of received the item(s):-

i. Buyer's Name
ii. Contact Number
iii. Invoice ID
iv. Reason to exchange or refund with photo proof

2) All items must be returned in original condition with tags attached (if any), unwashed and unworn, clean and undamaged, etc. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable. WE STRICTLY DO NOT ACCEPT IF THE RETURNED ITEM WITHOUT ORIGINAL PLASTIC BAG AND PRODUCT TAG.

The item must be returned within 7 days once we confirm & verify it. If buyer fail to do so, we have the right to reject the return or refund action.

3) For product return/exchange, subject to stock availability. Venus Delite will bear for the shipping fees for product return / exhange.

4) For refund, your refund will be credited to your banking account (GIRO Interbank Transfer ONLY) or as a equavalent credit for your next purchase in Venus Delite Online Website. We will response to you within 3-5 business days via e-mail of your refund once we have received and processed the returned item.

Important Note:

We will check and ensure no major defect before sending out to customer. We DO NOT entertain refund request/enquiry on criterias below, please ensure you read this through before placing any order:

- Slight color difference. We have done our best to display as accurately as possible the colors of the apparels shown on our website. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor's display will be exactly accurate.

- Please note that picture shown on our website may be slight vary from the actual product, as product may be slight vary when comes from different batch. If you need to be very specific, please contact us before making any order to request more detail of the product. No return or refund entertained for product just having a slight different from the picture. If its major different please contact us to resolve.

- The apparel doesn't look as good as what the customer thought. Customer must check out the measurement and description before making an order.

- The customer doesn't like the color or style, and wishes to change to another color or style/pattern/design. Will not be entertained.

- The apparel doesn't fit the customer perfectly. Please check measurement and size as detailed on our product detail page. We measured our apparel to our best effort and as detail as possible. Please check these details before placing any order.